You must be a member of the free Hobbycraft Club to earn Club loyalty vouchers. You can join the Club here or find out more about the Club here. Once you are a member, you can earn 5% back on your spend, which will be issued as Club Loyalty Vouchers in increments of £2.50.

Providing you provide the same email address when you shop in store and log in on the app and online, we can track all your purchases. There is no need to add your Club card number when you shop on the app or online.

Vouchers can be issued up to 7 days from when you have earned a voucher. You must have an account on the Hobbycraft app or be opted in to receive Hobbycraft emails to receive your loyalty vouchers. Check your promotion and spam folders in your email account in case the voucher emails have been automatically filed there. If after 21 days your voucher still hasn’t arrived, please contact our Customer Services team.

Please refer to the expiry date shown on the voucher in your email or your app account.

Unfortunately we can’t reissue vouchers. If you download the Hobbycraft app and sign in using the same email address as your Hobbycraft Club account you will find your vouchers in your account. Hobbycraft cannot be held liable for lost, stolen or damaged vouchers sent by email.

Firstly, check your junk folders in case our emails have been automatically filed there. If you still can’t see them, please contact our Customer Services team.

You must be a member of the free Hobbycraft Club and have an account on the Hobbycraft app or be opted in to receive Hobbycraft emails to receive your loyalty vouchers.