Delivery Information

*FREE for orders over £25

Order before 10:00 pm for delivery within 3 working days (Mon to Sat excl. Bank Holidays) and 3-5 working days in Northern Ireland.

Delivery will be between 8:00 am - 8:00 pm.

Delivery

Our delivery partner Royal Mail will send an email and SMS message confirming your estimated two-to-four-hour timeslot on the day they receive and scan your Hobbycraft parcel within their network. You will then have the opportunity to change your delivery day and location in the event that you will not be home. You can manage your delivery using the links in this email, with options to leave in a safe place, deliver to a neighbour or deliver to your local post office for collection. Royal Mail will hold your parcel awaiting your re-delivery instructions for 18 days.

An alternative way of managing your delivery safely is through the Royal Mail app. The app allows you to select alternative options up to the day of delivery by entering your tracking number and selecting your preferred delivery option. Royal Mail will try to deliver to your address in the first instance and adhere to your re-delivery instructions. You can download the Royal Mail are from either the App Store or Google Play Store.

Customers ordering hazardous or age restricted items will need to sign for their delivery and will be asked their year of birth.

Product Delivery Speed Main exclusions

Royal Mail Tracked 48

Aim to deliver within 2 working days.

Main exclusions: BT, GY, HS, IM, JE, KW, PA49, PA60-75, PA78, PH30, PH41-44, TR21-TR25, ZE2 & ZE3 postcodes

Our delivery partner DPD will confirm your delivery slot by text or email, and you’ll also get a link to follow your parcel online.

In addition, you’ll receive a message from DPD on the day of delivery. This message specifies a time period within which your parcel will be delivered.

On the delivery day, you can follow your parcel online with live tracking and a map where you can even see how many stops the driver is due to make before delivering to you.

Not at home?
You can easily adjust the time or place of delivery online. You can also choose to have your parcel delivered to a neighbour, a DPD drop-off point or select a safe place.

With the multiple award-winning myDPD app, you never lose sight of your parcels. The live tracking function shows you exactly where your parcel is. If you won't be home to take delivery of the parcel, you can simply use the redirection options to change the day or place of delivery.

Download the myDPD App

Exclusions

FREE Standard Delivery may be unavailable if your order contains a large item. If so, you'll need our Large Item Delivery service.

You'll be notified of any large items in your order on the basket page.

FREE*

*Click & Collect is free for orders £10 or more, or £2 if you spend less. Please note that items must be available to purchase online in order for you to collect via the Click & Collect service.

Order before 10:00 pm Monday - Saturday to collect from 1 hour or next working day (excluding Sundays and Bank Holidays) in most stores, depending on store stock availability. Please note that Click & Collect orders at our Boucher Crescent, Inverness and Newtownabbey stores that are not available from 1 hour will take 3-5 days.

Please note: Orders placed after 6pm on a Saturday, or any time on a Sunday or bank holiday will be processed the next working day (Mon-Fri) and ready to collect within the next working day.

You will receive an email when your order is ready to be collected. Please wait for this email before you go into store. You will need to bring your email or order reference number with you, as well as Photo ID.

Orders will be held in store for 14 days.

Exclusions

Certain products are excluded from Click & Collect, but you will be notified on the basket page if this affects any items in your order.

If your Click & Collect order is late, we apologise. Please rest assured that our team are working hard to have your order ready to collect as quickly as possible. You will receive an email as soon as your order has arrived in store and is ready to collect.

How to Use Click & Collect

• Place your order online
• Wait for your 'ready to collect' email
• Check your store opening hours by using the Store Finder
• Pop to store and collect your order

£6.95

Order before 10:00 pm for delivery the next working day.

Delivery will be between 8:00 am - 8:00 pm.

Please note: When ordering Fabric by the metre for UK Next Day Delivery Please note that orders placed after 6pm will be processed the next working day.

Please note: Orders placed after 10:00 pm on a Saturday, or any time on a Sunday or bank holiday will be processed on the next working day (Monday -Friday) and delivered the day after.

Please note: Next Day Delivery is not available in the following postcode districts: AB23, AB31-AB33, AB35-AB39, AB41-AB45, AB51-AB56, BN1, BT1, BT10-BT19, BT2, BT20-BT29, BT3, BT30- BT39, BT4, BT40- BT49, BT5, BT51-BT57, BT6, BT60-BT69, BT7, BT70, BT71, BT74-BT79, BT8, BT80-BT82, BT9, BT92-BT94, CA6, CA8, CB4, CV35, CV8, DD4, DD9, DG13, DG9, EH36, EH41, EH42, FK17-FK21, G83, G84, GL6, GL7, GY1, GY10, GY2- GY9, HS1-HS9, IM1-IM9, IM99, IP11, IV1, IV10-IV19, IV2, IV20-IV28, IV3, IV30, IV31, IV32, IV36, IV4, IV40-IV49, IV5, IV51, IV52, IV53-IV56, IV6, IV63, IV7-IV9, IV99, JE1-JE4, KA27, KA28, KA6, KW1, KW10-KW17, KW2-KW9, LN5, LN6, ME8-ME10, NE66, NE67, NE69-NE71, OX18, PA2, PA20-PA38, PA41-PA49, PA60-PA78, PA80, PH10, PH15-PH26, PH30, PH31-PH44, PH49, PH50, PH9, RH10, RH11, RH6, TD10-TD13, TD15, TD2-TD7, TD9, TR21-TR25, WF1, ZE1-ZE3

Please note: If you have a Large item in your basket, free next day delivery is not available.

Delivery

Our delivery partner Royal Mail will send an email and SMS message confirming your estimated two-to-four-hour timeslot on the day they receive and scan your Hobbycraft parcel within their network. You will then have the opportunity to change your delivery day and location in the event that you will not be home. You can manage your delivery using the links in this email, with options to leave in a safe place, deliver to a neighbour or deliver to your local post office for collection. Royal Mail will hold your parcel awaiting your re-delivery instructions for 18 days.

An alternative way of managing your delivery safely is through the Royal Mail app. The app allows you to select alternative options up to the day of delivery by entering your tracking number and selecting your preferred delivery option. Royal Mail will try to deliver to your address in the first instance and adhere to your re-delivery instructions. You can download the Royal Mail are from either the App Store or Google Play Store.

Customers ordering hazardous or age restricted items will need to sign for their delivery.

Product Delivery Speed Main exclusions

Royal Mail Tracked 24

Aim to deliver the next working day.

Main exclusions: GY, HS, IM, JE, KW15-17, PA49, PA60-PA75, PA78, PH30, PH41-PH44, TR21-TR25, ZE2-ZE3 postcodes

Our delivery partner DPD will confirm your delivery slot by text or email, and you’ll also get a link to follow your parcel online.

In addition, you’ll receive a message from DPD on the day of delivery. This message specifies a time period within which your parcel will be delivered.

On the delivery day, you can follow your parcel online with live tracking and a map where you can even see how many stops the driver is due to make before delivering to you.

Not at home?
You can easily adjust the time or place of delivery online. You can also choose to have your parcel delivered to a neighbour, a DPD drop-off point or select a safe place.

With the multiple award-winning myDPD app, you never lose sight of your parcels. The live tracking function shows you exactly where your parcel is. If you won't be home to take delivery of the parcel, you can simply use the redirection options to change the day or place of delivery.

Download the myDPD App

£6.95

For orders that include large or complex products.

You will be notified on the basket page if you have included a large product in your order, with information regarding which item in your basket is resulting in increased cost of delivery.

Order before 10:00 pm for delivery within 3 working days.

Delivery will be between 8am - 8pm.

Delivery

Our delivery partner Royal Mail will send an email and SMS message confirming your estimated two-to-four-hour timeslot on the day they receive and scan your Hobbycraft parcel within their network. You will then have the opportunity to change your delivery day and location in the event that you will not be home. You can manage your delivery using the links in this email, with options to leave in a safe place, deliver to a neighbour or deliver to your local post office for collection. Royal Mail will hold your parcel awaiting your re-delivery instructions for 18 days.

An alternative way of managing your delivery safely is through the Royal Mail app. The app allows you to select alternative options up to the day of delivery by entering your tracking number and selecting your preferred delivery option. Royal Mail will try to deliver to your address in the first instance and adhere to your re-delivery instructions. You can download the Royal Mail are from either the App Store or Google Play Store.

Customers ordering hazardous or age restricted items will need to sign for their delivery.

Product Delivery Speed Main exclusions

Royal Mail Tracked 48

Aim to deliver within 2 working days.

Main exclusions: BT, GY, HS, IM, JE, KW, PA49, PA60-75, PA78, PH30, PH41-44, TR21-TR25, ZE2 & ZE3 postcodes

Our delivery partner DPD will confirm your delivery slot by text or email, and you’ll also get a link to follow your parcel online.

In addition, you’ll receive a message from DPD on the day of delivery. This message specifies a time period within which your parcel will be delivered.

On the delivery day, you can follow your parcel online with live tracking and a map where you can even see how many stops the driver is due to make before delivering to you.

Not at home?
You can easily adjust the time or place of delivery online. You can also choose to have your parcel delivered to a neighbour, a DPD drop-off point or select a safe place.

With the multiple award-winning myDPD app, you never lose sight of your parcels. The live tracking function shows you exactly where your parcel is. If you won't be home to take delivery of the parcel, you can simply use the redirection options to change the day or place of delivery.

Download the myDPD App

From €9 or $20 based on weight.

Delivery times will be advised at checkout.

Shipping

We can ship our products to over 100 destinations worldwide, with our delivery partner Global-e.

Order Destination	Standard	Air Express
Europe	5-7 Days	2-4 Days
USA	8-11 Days	2-3 Days
Canada	5-7 Days	3-4 Days
Rest of World	5-10 Days	5-8 Days
Shipping times are in business days and are approximate. The delivery date will be advised at checkout.

Payment

Global-e is a third party service that acts as your seller-on-record. When you buy your Hobbycraft products from Global-e, you will see that your payment method is charged by **Global-e//Hobbycraft**.

The purchase is subject to Global-e's Terms & Conditions and Privacy Policy (which will be presented at checkout before you place the order).

To find out more about our international terms and conditions please visit the International Return and Refund Policy.

Our international payment types table lists all accepted payment types per country.

Contact details

You can contact Global-e via their International Online Support or send a letter to 45 Leather Lane, London, EC1N 7TJ, United Kingdom.

We are continually working on and investing in sustainable packaging. 99% of the bags used to transport our ecommerce deliveries are now paper-based and kerbside recyclable. The remaining 1% use a plastic bag made from recycled plastic that can be recycled with bags at large supermarkets.

Sustainable packaging remains a top priority for us and we are always striving to do more. This is reflected in all materials we use for packaging, as detailed below:

• Our paper protection wrap is made from 100% recycled material and is 100% kerbside recyclable
• Our paper mailing bags are made from FSC certified kraft paper and are 100% kerbside recyclable
• Our corrugated boxes are made from 70% recycled material that is FSC certified, and they are 100% kerbside recyclable
• We only use plastic bags for liquids and items that may be damaged by shredded packaging. These plastic bags are made from 30% recycled material and are 100% recyclable at soft plastics recycling points
• Our shredded carboard fill is made on site by recycling supplier packaging
• We exclusively use paper tape, made from kraft paper. It is 100% kerbside recyclable

Certain items available from Hobbycraft.co.uk are age restricted.

You or another person present will need to be 18 or over to obtain any age restricted items and will be asked your year of birth. If you look under 25, please be prepared to show a valid passport or driving licence when the item is delivered or collected.