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Returns Information

At Hobbycraft, we understand that when it comes to crafting projects and ideas, sometimes things can change. That's why we're happy to offer a hassle-free return policy for all online orders. If for any reason you're not completely satisfied with your purchase, you can return the items to us for free within 28 days, provided the product has not been used, remains in its original packaging and is in a resalable condition.

Pre-cut ribbons and fabrics are excluded from our returns policy as, once cut, they are no longer in a resalable condition. Edible items are also excluded from our returns policy as these items are subject to date restrictions and we have no visibility of customer storage conditions. Partially used gift cards are also excluded from our returns policy.

Returning your items is easy and we've got two options for you to choose from*.

You can return items purchased online and in store to any Hobbycraft stores and our team will process the return for you.

Alternatively, for all online orders, you can take your parcel to any of our courier return points. Drop-off services provided by our courier are completely FREE for all online orders!

Once we receive your returned items, we'll process your refund and credit the original payment method within 14 working days. Original delivery cost will not be refunded.

Thanks for choosing Hobbycraft and happy crafting!

*Please note, if you've made a purchase in store, we kindly ask that you return this to any of our stores and do not return it via post.

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